Refund Policy

Kings Digital

Last Updated: June 14, 2024

Thank you for choosing Kings Digital. We strive to deliver the highest quality digital services and solutions. Our primary goal is your satisfaction. If you are not completely satisfied with our services, we are here to help. Please read our refund policy carefully.

1. General Refund Policy

1.1 Eligibility for Refunds

• Service Fees: Refunds are available for service fees if the request is made within 30 days of the initial payment and the services have not been initiated or delivered.
• Project Fees: For project-based work, refunds are considered based on the phase of the project and the work completed up to the date of the refund request.

2. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

Custom Software Development
• SEO & SEM Services
• Graphic Design Services
• Hosting and Domain Registration Fees
• Any third-party services purchased on behalf of the client

3. Refund Request Process

3.1 Submitting a Refund Request

To request a refund, please contact our support team at [email protected] with the following information:

• Full Name
• Contact Information
• Invoice or Order Number
• Detailed reason for the refund request

3.2 Review and Processing

Review: Once we receive your refund request, we will review it and notify you of the status within 7 business days.
Approval: If approved, the refund will be processed and credited to your original method of payment within 14 business days.
Denial: If denied, we will provide a detailed explanation.

4. Partial Refunds

Partial refunds may be considered for services that have been partially completed. The amount will be based on the proportion of work completed and expenses incurred up to the point of the refund request.

5. Project Termination

If a project is terminated by the client before completion, a refund may be issued for the remaining balance after deducting costs for work already performed and expenses incurred.

6. Changes to Services

If there are any changes to the scope of work or additional requirements added by the client after the project has started, these may affect the eligibility for a refund.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Kings Digital Support Team

8. Policy Updates

Kings Digital reserves the right to update or change this refund policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically.

By using our services, you acknowledge that you have read, understood, and agree to our refund policy.

Thank you for choosing Kings Digital. We appreciate your business and look forward to serving you.